ROLE RESPONSIBILITIES
- Administer, configure, and support mobile device management (MDM) and mobile application management (MAM) using Microsoft Intune.
- Manage enrollment, compliance, configuration profiles, security policies, and conditional access for iOS and Android devices.
- Deploy, manage, and support enterprise mobile applications, including Microsoft 365 (O365), OneDrive for Business, Cisco Webex, and other Microsoft-related applications.
- Partner with IT security and infrastructure teams to ensure mobile devices meet organizational security and compliance standards.
- Evaluate applications and services for mobile compatibility and deployment.
- Troubleshoot and resolve mobile device, application, and access-related issues.
- Monitor device health, compliance reporting, and usage metrics; identify trends and recommend improvements.
- Contribute to mobile technology roadmaps aligned with business and IT strategy.
- Document configurations, processes, standards, and operational procedures.
TECHNICAL QUALIFICATIONS
- 3–5 years of hands-on experience managing mobile devices using Microsoft Intune (required).
- Strong experience with enterprise iOS and Android device management.
- Working knowledge of Azure AD, Conditional Access, and identity-based device controls.
- Experience managing mobile applications and security policies in a corporate environment.
- Familiarity with endpoint security, device compliance, and enterprise mobility best practices.
- Experience supporting Microsoft 365 mobile services.
- Insurance domain experience / prior experience working with an Insurance company is required.
GENERAL QUALIFICATIONS
- Strong analytical and troubleshooting skills.
- Ability to prioritize workload and manage multiple initiatives simultaneously.
- Experience collaborating with cross-functional IT and business teams.
- Strong documentation and communication skills (written and verbal).
- Ability to interpret technical requirements and align solutions to business needs.